Managed IT Support

Award-Winning IT Support With a Personal Touch

Employing your own dedicated IT team is rarely a cost effective solution for SMBs, as employment costs are typically far higher than Managed IT Support, and their IT skillset and resources will frequently lag behind that of an established Managed Service Provider, such as ourselves.

We are on hand to ensure that your business’ IT infrastructure is always working efficiently, and to an excellent standard, so that your business can deliver. We invest heavily in our tools, our testing, and ultimately our team so that the service we offer our clients is second-to-none.

Our team members are carefully selected for not only their technical prowess, but also their ability to communicate on all levels to our clients. We know exactly how frustrating it is to be bombarded with IT lingo, and as such we strive to be clear and concise.

We don’t believe in ‘one size fits all’ when it comes to IT Support and so we work closely with you to understand how your business operates; this allows us to offer solutions that are just as unique as your business, ranging from one man bands to companies employing more than 150 people.

What Exactly is Managed IT Support?

Managed IT Support (a.k.a Managed Services) is a completely different animal from traditional IT Support. If you have a traditional IT Support provider, then their goals simply aren’t aligned with yours. In other words, they profit when things break, or when your users need help. Managed IT Support flips the script, it typically involves a fixed monthly cost per user that includes proactive monitoring, maintenance and IT Support. All of a sudden it’s in your IT providers best interest to keep everything ticking over smoothly, because if your users call them needing help then they’re losing money!

We use sophisticated tools that provide us with real-time alerting, patch management, reporting, IT automation and more, leaving the actual running of your business to you. Our software agents continuously monitors your IT systems, 24 hours a day, 365 days a year – this allows us to detect problems such as a failing hard drive or a virus and resolve them before they cause more damage. You stick to what you’re best at, and we will too!

Of course, IT problems do still crop up and that’s why we’re here for our clients.

• Increased performance and efficiency, for your systems, and your staff
• Industry-leading technology and systems for total peace of mind
• Predictable monthly costs without any surprises
• Reduce your downtime to maximise productivity and maintain business continuity
• Comprehensive cyber-security to protect against even the most advanced viruses